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shipping policy |
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UK
You may select one of the following two delivery methods
at the final billing page:
Standard Delivery (3-4 working days): £3.99
Special Next
Day Delivery: £5.99. Available Monday to Thursday, except bank holidays (UK Only)
IMPORTANT INFORMATION FOR NEXT DAY DELIVERIES:
After your order has shipped:
• If
you need to change your delivery address after you have placed an order please inform
customer care.
• You may track your order using a unique tracking link which will
be emailed to you.
• If you are not present to accept the delivery the driver will
leave the parcel in a 'safe place' (out of sight and protected from the elements).
He will then leave a card through your door informing you of this. If there is
not a safe place the driver will leave a card with the details of how to collect
your parcel from the depot, or how to arrange for a re-delivery.
Multiple Shipments:
If your order is made up of multiple items, some items may be dispatched separately.
If this does happen, you will only pay one delivery charge, and we will send you
two dispatch confirmation e-mails to advise which items have been dispatched in
each parcel. Please note that your entire order should be delivered within the same
delivery period, however each parcel may arrive at a different time.
USA & CANADA
Standard Delivery only - approx. 4-8 working days*.
Cost subject to weight**
*Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the
delivery destination is confirmed. Please note most orders require a signature on
receipt, standard cost will normally be £9.99 however this is subject to change
with items of excessive weights.
Important: Any customs or import duties are levied once the package reaches its
destination country. Additional charges for customs clearance must be borne by the
recipient. We have no control over these charges and cannot predict what they may
be. Customs policies vary widely from country to country; you may want to contact
your local customs office for further information.
EUROPE
Standard Delivery Only - approximately 4-8 working days
Cost subject to weight*
Please note when placing an order we advise that you select a work address rather
than a residential one as our couriers only deliver between 9:00am and 5:00pm.
* The cost of shipping is calculated automatically on the billing page once the
delivery destination is confirmed. Please note most orders require a signature on
receipt, standard cost will normally be £9.99 however this is subject to change
with items of excessive weights.
Australia, Japan, New Zealand, China, South Korea, Taiwan,
Singapore, India, Brazil & Mexico
Standard Delivery Only - approximately 8-14
working days*
Cost subject to weight**
*Please note that delays can occur in customs, and these delays are beyond our control.
** The cost of shipping is calculated automatically on the billing page once the
delivery destination is confirmed. Please note most orders require a signature on
receipt, standard cost will normally be £9.99 however this is subject to change
with items of excessive weights.
Important: Any customs
or import duties are levied once the package reaches its destination country. Additional
charges for customs clearance must be borne by the recipient. We have no control
over these charges and cannot predict what they may be. Customs policies vary widely
from country to country; you may want to contact your local customs office for further
information.
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